Privacy Policy

This Privacy Policy describes how LiveCX collects, uses, shares and secures the personal information you provide. It also describes your choices regarding use, access and correction of your personal information.

This Privacy and Cookie Policy applies only to information we collect, process and use through the LiveCX Website. This Privacy and Cookie Policy does not apply to information that we collect through other channels, such as information that we collect offline, from other websites or from emails you send us.

Information We Collect and How We Use It

Personal Information that You Provide Us Actively

When you fill out registration forms or provide us with other personal information actively, you will know what personal information we are collecting, processing and/ or using because you are actively submitting it. Because we change our offerings and features from time to time, the options you have to provide us with personal information also may change, but here are some examples of situations in which you may decide to provide personal information to us:

  • Creating an account;
  • Signing up for email alerts;
  • Completing a form related to one of our products or services;
  • Contacting us for technical support or customer service.

Depending on how you interact with LiveCX, the personal information we collect from you may vary. For example, to create an account we may ask only for an email address and password. In other circumstances, such as when you complete a form related to a particular service offering, we may ask you to provide other information, which may include your name, phone number.

If you connect to the LiveCX Website using Facebook, Google+, or another social networking site (each a "Social Networking Site"), we will receive information that you authorise the Social Networking Site to share with us, including information about your friends and connections on that Social Networking Site. Any information that we collect from your Social Networking Site account may depend on the privacy settings you have set with the Social Networking Site, so please consult the Social Networking Site's privacy and data practices.

Company Representatives with Free Company Representative Accounts may provide us with work email addresses of their employees for us to use to send an email encouraging those employees to leave performance values of the companies they work for on the LiveCX Website. Email addresses obtained in this manner are used solely for the purposes authorized by the Company Representative.

Information We Collect by Automated Means

When you use the LiveCX Website, your device is automatically providing information to us so we can respond and customise our response to you. The type of information we collect by automated means may vary, but generally includes technical information about your computer, such as your IP address or other device identifier, the type of device you use, and operating system version. The information we collect also may include usage information and statistics about your interaction with the LiveCX Website. That information may include the URLs of our web pages that you visited, URLs of referring and exiting pages, page views, time spent on a page, number of clicks, platform type, location data (if you have enabled that collection on your mobile device), and other information about how you used the LiveCX Website.

Automated means of data collection may include the following:

Web Browser. When you visit a LiveCX website, your browser automatically sends us your Internet protocol ("IP") address so that the web pages you request can be sent to your computer or device. We use your IP address to determine additional information, such as whether the computer or device has ever been used to visit the LiveCX Website before, which LiveCX features were used the most often, and how much time was spent on a page.

Web Beacons and Log Files. We use "web beacons" (also known as Internet tags, pixel tags, tracking pixels, and clear GIFs) on our websites and those of certain of our job posting clients. These web beacons allow us and third parties to collect information such as the IP address of the device, the URL of the web page, the time the page was viewed, the type of browser used, and any additional information in cookies that may have been set by the third party. The information is typically collected in log files, which generally track traffic on our websites. We use this information for a variety of purposes, including the management of our online advertising by establishing which ads brought users to our websites. The information also is used for analytical purposes and to manage technical issues that may arise.

Cookies. We also collect, process and/or use information using cookies or similar technologies to help us identify you when you visit the LiveCX Website and we may share cookies with third-party advertisers or advertising networks to serve you relevant, targeted ads unless you’ve opted out from such sharing.

Mobile Device ID. If you access or use the LiveCX Website on your mobile telephone or other mobile device, including tablets, we collect mobile device identifiers and IP Address. We may create and assign to your device an identifier that is similar to an account number. We may collect the device type and any other information you choose to provide, such as user name, geolocation or email address.

Do Not Track Signals

We do not currently respond to 'do not track' signals and similar settings or mechanisms. When you use the LiveCX Website, we try to provide a customised experience.

How We Use Information/Purposes

We may use the information we collect:
to provide you with personalised content, services offered by LiveCX as well as promotional content and services;
to moderate and display the company performance KPIs, reports and other content you have submitted for the benefit of our other users;
to customise and improve the features, performance, and support of the site;
to show you relevant information, if you connect to the LiveCX Website through a Social Networking Site, from your Social Networking Site friends and connections, and to allow you to share job and profile information with them;
to provide relevant advertising, including interest-based advertising from us and third parties, which may mean that we share non-personally identifiable information, such as your job title, to third-party advertisers;
to provide recruiting services to employers;
for internal operations, including troubleshooting, data analysis, testing, research, and service improvement;
to communicate with you regarding our services;
to analyse use of the LiveCX Website and improve the LiveCX Website;
to create aggregate and statistical data that does not identify you individually and that we can commercialise;

for other purposes that you separately authorise as you interact with LiveCX.

When you set up an individual user account on LiveCX, we create a member profile (a "Profile") for you that will include personal information you provide. You may permit us to share information in your Profile with prospective employer, recruiters and others. Subject to visibility settings that you control, subscribers to services we may introduce will be able to view information in your Profile. Because your anonymity on LiveCX is important, your Profile does not include or link to information about the performance values you submit to LiveCX.

How We Share Information

We do not disclose your individual account or usage data to third parties, except as follows:

  • With your consent;
  • We use affiliated and unaffiliated service providers all over the world that help us deliver our service and run our business subject to strict confidentiality agreements. (for example, if you enter credit card information on the LiveCX Website in connection with a purchase, in most cases that information is sent directly from your browser to the third-party service provider we use to manage credit card processing and we do not store it on our servers. The service provider is not permitted to use the information you provide except for the sole purpose of credit card processing on our behalf.
  • We share aggregated usage statistics that cannot be used to identify you individually;
  • We will disclose data if we believe in good faith such disclosure is necessary (1) to comply with relevant laws or to respond to subpoenas or warrants or legal process served on us; (2) to enforce our LiveCX Terms of Use and Privacy Policy; (3) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity; or (4) as we otherwise deem necessary to protect and defend the rights or property of us, the users of our services, or third parties. Our general procedure with respect to civil subpoenas or properly-served demands requesting user data is to require a court order, binding on LiveCX before we release such information;
  • In a reorganisation or sale of our company or assets, your data may be transferred, subject to the acquirer accepting the commitments made in this Privacy and Cookie Policy and compliance with applicable law;
  • If you apply for a particular job through the LiveCX Website, we will disclose your personal information to the employer to whom you apply and any vendors they are working with to process your application;
  • We may invite you to include your CV or other information in more generally available formats and then offer third-parties the right to view this information, subject to visibility settings you control;
  • We may share certain information that does not identify you personally, but which is unique to your use of the LiveCX Website, such as job titles that you have entered at the time of registration or on your profile. When we share such information, we do not link job titles with your name when we provide this information to others, such as advertisers, recruiters or employers.

Cookie Policy and Ad Choices

This Cookie policy describes how LiveCX, Inc. ("we", "our", "us") uses Cookies and similar technologies. For more information on our general data privacy practices, please see our Privacy Policy.


Cookies are small pieces of data that are stored on your computer, mobile phone, or other device when you first visit a page. We use cookies, web beacons, locally shared objects (sometimes called "flash cookies"), mobile identifiers and similar technologies ("Cookies") to help us recognise you on the LiveCX Website, enhance your user experience, understand LiveCX usage, and show you relevant advertising. By visiting the LiveCX Website, you consent to their placement in your browser in accordance with this Privacy and Cookie Policy. Cookies may also be set by other websites or services that run content on the page you're visiting. After you register on the LiveCX Website, we may connect information we collect from the Cookies set by us and our partners with other information received from you. The provision of your data via Cookies is voluntary. The use of Cookies may include the collection, processing and/or use of personal data in countries outside the European Economic Area that do not provide the same level of data protection as in your country.

Choices Regarding Your Personal Information

Upon request LiveCX will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by logging into your account or by contacting us via the ‘contact us’ page. We will respond to your request within a reasonable timeframe.

We may send you service-related announcements when we believe it is necessary to do so. Generally, you may not opt-out of these announcements, which are not primarily promotional in nature. If you do not wish to receive these announcements, you have the option to deactivate your account.

Contact Us

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